Refund Policy

1. Scope

This refund policy applies to all products and services purchased from FlashFixIT, including but not limited to tech support services, hardware components, and software licenses.

2. Eligibility for Refunds

Customers may be eligible for a refund under the following circumstances:

· The product or service purchased is defective or does not perform as advertised.

· The customer has not received the purchased product or service within the specified timeframe.

· The customer has canceled the order or service request before it has been fulfilled.

3. Refund Process

To request a refund, customers must contact FlashFixIT's customer support team within 15 days of the purchase date or service delivery date, whichever is applicable. Refund requests may be submitted via phone, email, or through the online customer portal.

Upon receiving a refund request, FlashFixIT will review the request and assess eligibility for a refund based on the circumstances outlined in (Section 2). If the request is approved, FlashFixIT will initiate the refund process within 15 business days.

4. Refund Methods

Refunds will be issued using the original method of payment used for the purchase. If the original payment method is unavailable, FlashFixIT may issue the refund via an alternative method agreed upon by both parties.

5. Refund Amount

The refund amount will be determined based on the purchase price of the product or service, minus any applicable fees or charges. Shipping and handling fees, if applicable, are non-refundable.

6. Exceptions

Certain products or services may be non-refundable or subject to specific refund terms and conditions. These exceptions will be clearly communicated to customers at the time of purchase.

7. Contact Information

For inquiries or assistance regarding refunds, customers may contact FlashFixIT's customer support team at:

Phone: +1-519-588-4443

Email: contact@flashfixit.net

8. Policy Updates

FlashFixIT reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the refund policy will be communicated to customers via email or through the FlashFixIT website.

9. Conclusion

We value our customers' satisfaction and strive to provide a transparent and fair refund process. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.